Whether you own a WordPress E-Commerce website or are a Small, Medium or a Big Company that sells goods or some sort of services to their WordPress website visitors, having a WordPress live chat plugin are the best tool that one can use to not only build a healthy relationship with the visitor but to also improve their conversion rates by converting visitors into customers.
And its not only about having good conversion rates but a healthy business growth also depends on maintaining good and healthy relationship with current customers by listening to their queries and helping in resolving them.
And its not something what i am just writing, its something what i have experienced as a customer myself. Our Web hosting company too provides us with excellent customer support through Live chat and using this mechanism the trust that they’ve build upon me has made not only me happy but also convinced me to do good amount of business with them.
Therefore if you are looking ahead to build a great customer support base for your website, here is a list of 7 Best WordPress Live Chat Plugin you can count on for your website:
WordPress live chat plugin
3. Live Chat
4. Zendesk Chat
5. Olark Chat
7. Pure Chat
The complete overview of these plugins is as follows:
With 5/5 ratings, Twak.to is the best plugin to opt, with easy to install and use feature, this WordPress live chat plugin is 100% Free and also allows admins to monitor their user activity.
Twak.to Chat Admin panel is not only limited as a web app but is also available as Android and iOS app to download and easily chat with visitors anytime and from anywhere. Its designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.
With Twak.to you can customize colors, content, border radius, position etc. You can even select one of 27 different languages, add Attention Grabbing bubbles etc. Also you can use the visibility options in the Plugin settings to select specific pages, or you can show the tawk.to widget on any page independent of the visibility options by simply using the [tawkto] shortcode in the post or page.
Twak.to allows you to add an unlimited number of Agents to your account so that your entire team can chat with your website visitors. Tawk.to also has a Departments feature, to group your agents. Eg: Sales, Support etc. It also allows one to schedule trigger event for visitors for Free (unlike Zendesk)
With 5/5 ratings and great functionality like Automated response and collect user data and connect with services like MailChimp or Aweber, Tidio is a great WordPress live chat plugin for E-Commerce websites. It allows you to chat with unlimited users and set unlimited agents for Free.
Also the chat drawer is quite customizable with respect to position which is bottom left or bottom right and colors. Tidio chat allows you to set up miltiple websites in one Admin panel so if you’re a blogger with multiple websites you can actually chat easily. Also with Android or iOS app, it makes it easier for its clients to chat with their website visitors from any device for free.
With Premium services at just $15 per month ( 7 days Trial ), Tidio allows you to see what your visitors are typing before they send you the message, also with additional customization feature you can send automatic messages every time a cart has been left and win it back, for returning visitors set up automatic messages with special offers which is an the easiest way to increase your sales.
At only $15 for a month its the best bet we have come across so far!
3. Live Chat
Just like any other WordPress live chat plugin, WP Live chat Support provides user wih chatting facility for free with unlimited users. However the best part about this chat app is that from email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services.
These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot, Salesforce and social media platforms Facebook or Twitter. So if you are a blogger and looking ahead to build audience around your niche, WP Live Chat Support can bea great pal.
With Android and iOS app, it makes it easier for its clients to chat with their website visitors from any device for free. LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. That being said, whenever there are no chat operators available, the chat widget is replaced by a ticket form so that customers can still contact you with their questions.
With pricing varing from $16 to $149 per month, it offers various enterprise level customization options like Data security, Basic Report and Single sign on support etc.
4. Zendesk Chat
With around 4/5 ratings, Zendesk Chat or also known as Zopim is among one of the most loved WordPress live chat plugin for WordPress Bloggers.
With easy to install and chat with unlimited users feature available for free (however limited to chat with only one user at a time), Zendesk Chat Admin panel is not only limited as a web app but is also available as Android and iOS app to download and easily chat with visitors anytime and from anywhere.
Zendesk chat Premium services comes at a price of $11.5 per month which allows you to chat with all visitors at a time and also set Trigger event for Zendesk Chat box to appear example: when user is about to leave the website.
5. Olark Chat
Olark is a free WordPress live chat plugin that allows your team to begin talking immediately to customers visiting your website. Installation is quick and seamless, and everything you do in Olark integrates directly into many other popular tools that you already use.
Formilla Live Chat is a great WordPress live chat plugin which has a completely responsive mobile ready chat window, also a mobile friendly admin console for you to chat from their Android or iOS app.
The premium version allows you to have Real time visitor tracking and see what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more.
It has a language support pack to chat with people across world and smart auto responder, it allows you to collect visitor email before instantiating chat and send them chat history once chat is over.
Some more Premium services are like adding private comments to any live chat historical record in your Customer Inbox help desk, forward offline email submissions from your customers to other departments or support staff, export your customers’ email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.
Formilla.com Live Chat software automatically displays as an ‘Email us’ button on your site when you’re unavailable to chat. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
The Premium version comes with a 15 day must try trial.
7. Pure Chat
Pure Chat is a great WordPress live chat plugin 100% Free Live Chat plugin for WordPress. It offers unlimited chats and unlimited users for free. All chat widget customizations, transcript history, triggers, email forms (when unavailable), etc. are completely free. It Admin Console comes with Android and iOS app so that you can message your website visitors from anywhere and anytime.
Besides Live Chat, Pure Chat PRO offers realtime analytics, visitor tracking and contact tracking features.
GetSiteControl comes with a WordPress live chat plugin and is a great website with good amount of online marketing widgets with one of them being Online chat, with only one website which you can connect for free with your freemium account, GetSiteControl allows users to connect with upto 50,000 users for free using unlimited responsive and completely customizable widgets.
So if you are a small blogging website with good amount of visitors upto 50k, their free plan is good, however if you can spend up to $29 per month, their paid plans allows you to do A/B testing, set chat triggers, have chat auto respondents, connect with various services, Survey logic and branching etc.
If you don’t want to go for monthly pricing then only at $39.95 one time payment, WP Live chat is a great WordPress live chat plugin. The Plugin comes with Google Analytics support providing you with a great insight on your interaction level with your website visitors.
Though there is a free plugin as well but Premium license allows you to add multiple agents, Initiate chat with visitors first, customise chat window, detailed reports for agents, top pages, chat statistics and more. Display a typing indicator as soon as an agent or visitor starts typing.
Allows in chat sharing of File, docs, images or even videos. Allows you to custom brand your company logo in chat, set auto responder, Use rich text messages to communicate better, add social icons to chat window, visit chat history, chat encryption, Translation friendly and no use of 3rd party plugin which means complete one destination for all your needs.
Developed by Zotabox Facebook Messenger Live Chat is a great WordPress live chat plugin which allows you to chat with your visitors on your website using Facebook messenger, the free version of plugin comes with 10+ social accounts including Facebook, Twitter, Google Plus, Youtube, Instagram, Pinterest, Linked In etc.
It can connect you with mailing Service Integration incl. Mailchimp, Constant Contact, Aweber, Get Response & Campaign Monitor. there is no coding needed and is fully mobile responsive. However the Premium product aloows you to have Email Capture Popup to collect email subscribers and have countdown meter in chat for better sales and offer coupons to your potential customers.